AI Conversations
Keep useful conversations moving.
AI Conversations use approved business information to answer routine enquiries, collect relevant details and guide customers towards a booking. They support your team; they do not replace human judgement or handle every request.
Where opportunities are lost.
Repeated questions and out-of-hours enquiries can delay a customer’s decision.
What changes
Offer a helpful response without asking your team to repeat every routine answer. Your team stays responsible for decisions needing personal judgement.
What we put in place.
- 1.
Agree the information, boundaries and escalation rules.
- 2.
Set up and test typical customer conversations.
- 3.
Connect bookings and hand over exceptions to your team.
What does the AI handle, and when does a person take over?
The assistant handles agreed routine questions and information gathering. Requests outside its approved scope, sensitive decisions and questions it cannot resolve are directed to your team through the agreed handover process.
Can AI book appointments?
It can guide a customer to available times or arrange a booking when a compatible calendar and booking workflow are connected. Availability, required details and confirmation rules are agreed during setup.
What does Conversion Pro add?
Conversion Pro includes AI call handling within AI Conversations. It can answer agreed routine incoming calls, capture enquiry details and hand requests to your team. Responses, boundaries and handover rules are agreed during setup; complex or sensitive requests still need your team. Conversion Pro is £749/month total, with a £1,500 setup fee.
Find your next step.
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